Refund policy
Return and Cancellation Policy
At Justin's Trains, we strive to ensure customer satisfaction. Please review our return and cancellation policy for detailed information.
1. Return Policy for New Items
- Eligibility: You may return any new item within 7 days of its delivery to the recipient's address.
-
Restocking Fee: All returns of new items are subject to a 7% fee
-
Condition: Returns are only accepted for items that are classified as "New" and are currently "In Stock." Pre-orders are under a different policy (until arrival).
- Process: To initiate a return, please contact us at support@justinstrains.com with your order details. The item must be returned in its original condition and packaging.
2. Policy for Used Items
- Final Sale: All used items are sold as-is and are considered final sale. These items cannot be returned or exchanged.
- Listing Notice: This policy applies to all listings marked as used.
3. Pre-Order Cancellation Policy
- Justin's Pre-Order Policy: If, upon the arrival of a Pre-Ordered item, you no longer wish to purchase it, you are under no obligation to complete the payment, unless after 7 business days. If you placed a down payment for a Pre-Order, that would be refunded to you. This policy allows you the flexibility to change your mind before final payment is made.
- Notification: Please inform us as soon as possible if you choose not to proceed with the purchase after the item arrives.
4. How to Contact Us
- For any questions or concerns regarding returns, cancellations, or any of our policies, please reach out to us at support@justinstrains.com