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Justin's Trains - Terms of Service

Last Updated: March 17, 2025

Welcome to Justin's Trains! By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Information

• Owner: Justin's Trains (Justin)
  

2. Acceptance of Terms

By accessing or using our website and services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our site.

3. Eligibility

You must be at least of age of the product to use our services. By using our website, you represent that you are of eligible age.

4. Products and Services

• We offer model trains and related accessories for sale. And Custom installations. Painting will no longer be offered.
• All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.
• Product descriptions and prices are subject to change at any time.

5. Ordering and Payment

• By placing an order, you agree to pay the stated price for the product(s) including any applicable taxes and shipping fees.
• We accept major credit cards and other payment methods as displayed at checkout.
• All orders are subject to our acceptance and availability.

6. Shipping and Delivery

• We ship products within the US and Canada at the moment. Shipping times and costs will be provided at checkout.
• We are not responsible for delays caused by third-party carriers.

7. Returns and Refunds

• Refer to Return policy. 
  

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Justin's Trains and protected by copyright and other intellectual property laws. Unauthorized use is prohibited.

9. User Conduct

• You agree not to use our website for any unlawful purpose.
• You are prohibited from uploading or transmitting any harmful or malicious content.

10. Limitation of Liability

Justin's Trains will not be liable for any damages arising from the use or inability to use our website or products.

11. Governing Law

These Terms of Service are governed by the laws of the US. Any disputes will be resolved in the courts of Texas.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective upon posting on our website.

13. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at support@justinstrains.com.

Justin's Pre-Order Policy

At Justin's Trains, we understand that purchasing items on pre-order can sometimes lead to changing preferences or unforeseen circumstances. That's why we've introduced "Justin's Pre-Order Policy" to give you peace of mind. When you place a pre-order with us, you secure your item without any immediate financial commitment. Athearn items require a 10% down payment for the Pre-Order. Once the pre-ordered item arrives at the distributor's warehouse, you will be notified, and the item will be reserved for you. If, for any reason, you decide that you no longer want the item, you have the option to decline the purchase at that time within a 7 day window. Under this guarantee, you are not obligated to complete the payment for the item if you change your mind within the time limit. You will also be billed when it arrives at the Distributors Warehouse. This approach allows you to reserve new and exciting products without the worry of being locked into a purchase. Your satisfaction is our priority, and we aim to provide you with the most accommodating shopping experience possible.

Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Justin's Pre-Order Policy

At Justin's Trains, we understand that purchasing items on pre-order can sometimes lead to changing preferences or unforeseen circumstances. That's why we've introduced "Justin's Pre-Order Policy" to give you peace of mind. When you place a pre-order with us, you secure your item without any immediate financial commitment. Athearn items require a 10% down payment for the Pre-Order. Once the pre-ordered item arrives at the distributor's warehouse, you will be notified, and the item will be reserved for you. If, for any reason, you decide that you no longer want the item, you have the option to decline the purchase at that time within a 7 day window. Under this guarantee, you are not obligated to complete the payment for the item if you change your mind within the time limit. You will also be billed when it arrives at the Distributors Warehouse. This approach allows you to reserve new and exciting products without the worry of being locked into a purchase. Your satisfaction is our priority, and we aim to provide you with the most accommodating shopping experience possible.

Justin's Trains - Shipping Policy

Last Updated: August 18, 2024

At Justin's Trains, we are committed to ensuring that your orders are processed and shipped in a timely manner. Please review our shipping policy for detailed information.

1. Order Processing

• All orders placed on our website will be fulfilled as fast as possible.
• Expect 1-3 days for your order to get shipped (Dropped at Carrier Location)

2. Shipping Methods

• We offer shipping for both domestic and international orders.
• The shipping method and carrier will be selected based on the delivery destination and package size.

3. Shipping Times

• Domestic Orders: After shipment, domestic orders typically arrive within 1-7 business days, depending on your location.
• International Orders: International orders typically arrive within 7-21 business days after shipment, depending on customs and the destination country.

4. Shipping Costs

• Shipping costs will be calculated at checkout based on the shipping destination and package weight.
• Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.

5. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's progress.

6. Delivery Issues

• If there are any issues with the delivery of your order, please contact us at support@justinstrains.com so we can assist you.

7. Changes to Shipping Policy

• We reserve the right to update or modify this shipping policy at any time. Any changes will be effective upon posting on our website.